Aftab Urooj Ahmed Khan Mobile : +61 433 426 143 Email : aftaburoojk...@Hotmail.com _object_ive To obtain a position that will provide an opportunity to promote professional growth in the challenging and exciting field of Information Technology. . Professional Skills • Gained valuable combination of six years experience in areas of System &Network Administration, Video Conferencing Networks and as an IT Customer Service Helpdesk Officer. • Excellent Customer Service skills and good problem solving skills helped in establishing trust with customers there by reflecting the professionalism offered by the employer, as a part of their services • Possess hands on experience in installing configuring and maintaining _layer_ 3 Cisco switches (Catalyst 1900, 2900, 3900 series). • Commercially experienced in implementing asterisk _base_d VOIP solutions and traditional PBX to IP PBX migration projects. • Hands on experience in configuring Cisco switches for creating and implementing VLANs, QoS, Access Lists, Routing Protocols such as RIP, OSPF e.t.c. • Understanding of networking technologies/standards such as TCP/IP Suite , VPN, ISDN, H323 suite e.t.c • Hands on experience with network monitoring tools such as Solarwind’s Orion Network Monitor, Viola Network’ s NetAlly Monitor, MRTG/PRTG , Wireshark , e.t.c • Possess commercial experience and understanding of firewalls/IPS such as Checkpoint NGX R65, Fortinet ‘s Fortigate (200 & 300 series). • Possess in-depth knowledge and hands on experience of Wintel servers with Microsoft Active directory 2003 and Microsoft Exchange Administration (2003/2007), Microsoft Office Communicator 2007, DHCP, DNS, ISA, DFS, Remote administration, MSCCM 2007 Server, MOM Server e.t.c. • Experienced in backup and imaging tools such as Symantec Veritas Net Backup for Windows Server/Exchange, Acronis Backup for Windows Server/Exchange, Norton Ghost. • Possess hands on experience in Lotus Notes R5 Administration, Symantec Enterprise Server e.t.c • Possess hands on experience with a wide range of Polycom Video Conferencing network products (MGC25/50/100+,RMX2000,V2IU or Application Level Gateways E/S/ST range , GMS, Path navigator, CMA5000, RSS2000) • Possess hands on experience with Polycom audio & video products (example VS/VSX 7000/HDX 9000 and 8000,Sound station e.t.c) • Possess in depth knowledge Tandberg bridges, gatekeeper and Tandberg Management System, Border Session Controllers. • Configuration knowledge of ADSL routers rolled out by leading manufacturers such as Neatgear, D-_link_, Alcatel e.t.c. • Possess hands on experience with installing laptops/desktops in accordance to organization’s SOE document e.t.c. • General Computer skills include C/C++, DHTML, MS Office 2007 suite, Lotus Notes R5, SQL, Java -_script_ and Internet research. Personal Skills • Excellent communication and multi-tasking skills. • Excellent problem solving skills. • Ability to settle down in a new operational environment with utmost ease and efficiency. • A self characteristic feature of working comfortably in a team environment. • Recognizing the responsibilities assigned and adhering to them in the best possible way. • Able to master new technology, software and processes. Career Aim To excel in field of Unified Communications and gain experience in designing 3D holographic conferencing _base_d solutions/networks. Experience Senior Video Conferencing Integration Engineer, Vantage Systems, 10 Queens Road, Melbourne (15th March 2008 – Present). Due to significant customer _base_ expansion and notable performance, I was promoted to being Senior Video Conferencing Integration Engineer. This role primarily required focus on Video Conference Integration projects and deployments. This position required supervision of two Integration Engineers. • Designing effective Video conferencing projects with respect to client’s requirements and budget. • Supervision of team engineers so as to ensure project milestones are achieved. • Training external customers and engineers on various Polycom video conferencing technologies. • Frequent interstate travels were involved so as to consult with key stakeholders so as to ensure efficient project management. • Proposed and implemented redundant video conferencing designs to Vantage and its existing clients so as to achieve minimum downtime in case of a disaster. • Provide 2nd & 3rd level support to customer’s Polycom MCUs, video conferencing network and firewall issues. • Design and provide implementation disaster recovery plans for Vantage’s Windows Server/client infrastructure. • Provide integration strategy and design plan so as to integrate Polycom equipment into a non Polycom environment Summary of Projects and Achievements: • Designed and Implemented Microsoft OCS 2007 integrated with Polycom RMX 2000 Service Provider model. This was made possible with OCS 2007 A/V Federation with Polycom RMX. This provided a global OCS POP for company’s customers and also an instant integration of desktop conferencing service with traditional Polycom HD conferencing. • Successfully designed, planned and implemented in-house project involving the migration from traditional PBX telephony to Asterisk _base_d IP PBX VOIP solution for all Australia wide branch offices there by providing a cost effective communication solution for the business. • Successful migration of messaging infrastructure from Microsoft Exchange 2003 to Exchange 2007. • Implemented integration video conferencing project for Department of Education & Training of Victoria [DEET]. • Successfully planned and migrated from MS-Exchange 2003 to MS-Exchange 2007 project. • Secured a large business customer for the company by innovating a business idea targeting ADSL business users. This involved deploying infrastructure and successfully testing and presenting the proof of concept. • Successfully completed an ISDN to IP migration project for Department of Water Environment and Heritage, Australia. This project involved the task of providing a systematic and seamless transition from legacy ISDN conferencing infrastructure to a state of the art IP _base_d conferencing solution with full redundancy. • Implemented Polycom IP/ISDN _base_d video conferencing solution for Nippon Telegraph and Telephone Corporation (NTT), Australia. This project also required Polycom technical training to the network professionals at NTT. • Achieved Certified Video conferencing Engineer certification • Achieved training in Cisco Certified Voice Professional course. Systems Integration Engineer, Vantage Systems, 10 Queens Road, Melbourne (30th October 2006 – February 2008). While working with an organization which is regarded as the pioneer in the area of corporate videoconferencing providers and partner seller of Polycom Videoconferencing products, the System Integrations Engineer role was responsible for the operational maintenance of all business infrastructures in regard to networks and systems that are required for the companies core business activities. The responsibilities included: • Administration of Vantage’s network infrastructure which spanned from the headquarters in Melbourne to Canberra, Sydney, Brisbane and Perth • Providing system administration in a windows environment having 50 users using Windows Server 2003 Active Directory and Microsoft Exchange Server 2003. • Responsible to provide Lotus Notes R5 server administration. • Employing network path assessment method using various tools (NetAlly from Viola Networks, Solarwinds Orion/IP Monitor, AGT technology’s FATHOM ) to qualify network readiness for voice & video conferencing. • Configuring the Cisco switches (Cisco 2950, Cisco3950) for QoS which was an essential factor in ensuring the quality of videoconferences offered. • Installation of the latest Polycom Videoconferencing bridges MGC 25/50+/100, RMX2000. • Installation of videoconferencing endpoints involving the latest hi-tech Polycom equipment (Polycom HDX 9000/8000 series, Polycom VSX 5000/6000/7000 series) • Configuration of other Polycom video conferencing networking hardware (for example Application _layer_ Gateway 4300/5300 (E/S/STseries), RSS2000,CMA5000 e.t.c) • Installation, configuring and upgrading of Polycom Global Management System and Polycom Path Navigator H.323 /H.320 Gatekeeper Server. • Responsible for deliver of training to in-house engineers in the area of Polycom suite of products. • Supporting and troubleshooting of edge routers that were setup and maintained by 3rd party (ARRB Transport, Alfred Bayside Hospital, Toyota). • Installation and configuring of Adobe Connect 6 for company’s corporate customers as a tool for data conferencing. • Administering Watchguard Firebox X700 firewall and Check point NGX 65 which involved creating service policies, static routes, monitoring bandwidth usage and VPN tunnels. • Scheduling and Performing backups using Symantec Veritas Backup Exec version 10d. • Responsible for maintaining the PBX and the patch panels. • Consult internally and with customers as requested. • Remote administration of branch offices by using VNC and Windows Terminal Services. • Development and updating documentation in regard to process and procedures • Administration of Symantec Corporate Edition version 4 and MailMarshal which acted as the central spam and virus protection system for the organization. • Providing desktop support to internal employees. • Frequent interstate travel was involved in order to liaise with customer’s IT engineers so as to provide on-site support by diagnosing and resolve video conferencing network issues. Achievements & Summary of Projects Handled at Vantage Systems Pty Ltd.: • Successfully implemented an integration project of building a fully QoS ed video conferencing network between Vantage (Australia) -Video Call in the UK, along with an existing public Internet _base_d video conferencing service. This helped in demonstrating the effect of incorporating a fully QoSed network for video conferencing as opposed to the general notion of incorporating traditional large bandwidth enabled public networks used by organizations. • Successfully completed video conferencing integration project in a pure Cisco _base_d environment for Rural Ambulance ,Victoria involving 23 endpoints, MGC 50+ and Readi Manager SE200 connecting all the Ambulance offices of Victoria. • Implemented video conferencing integration project for Department of Human Services ,Victoria requiring an already existing Lotus _base_d environment to carry out video conferencing and to also have a video conferencing disaster recovery . • Successfully managed video conferencing project for Department of Immigration and Citizenship (Canberra) so as to conduct conferencing with Detention Center located at Christmas Island via satellite IP _link_. • Experienced a very high pressure environment which demanded both network and system administration skills • Proposed and implemented backup strategies that helped to reduce network costs. • Achieved Polycom Certified Network Engineer, Polycom Certified Pre-Sales Engineer certifications. • Received Best Employee of the Month Award • Received Best Employee of the Year Award (2007-2008). • Promoted to Senior Video Conferencing Integration Engineer. IT Helpdesk Contractor, Mooney Valley City Council, 9 Kellaway Avenue, Mooney Ponds (16th October 2006 – 22nd October 2006) On a one week contract with the council and reporting directly to the Information Systems Manager, responsibilities as a Helpdesk contractor included: • Required to administer government agencies involving pre-schools, community centers located across Mooney Valley (a total of 12 sites). • Assistance was offered through remote administration and on call support. • Remote administration was done by establishing a virtual network to the site using VNC or by using Windows Server 2003 terminal services. • Required to administer users through Windows 2003 server Active directory. • Responsible for maintaining corporate HP multifunction machines (HP 5000 series and HP 9500 series). • To support Vision mail manager, a VoIP application which involved creating and maintaining individual profiles, voicemail boxes. • Required to support and troubleshoot onsite HP PC hardware problems, install operating systems, performing general PC maintenance. • Required to support and trouble shoot Broadband installation problems. • Required to administer NetIQ’s Mail Marshall, an enterprise wide email firewall. • Performance was measured in terms of the number of successfully closed cases. • Required to troubleshoot and resolve general Ms-Office 2003 problems. Achievements: Gained hands on experience on various corporate applications and further improved competencies in various areas of system and network administration. Reason for Leaving: End of contract IT Technical Support Officer (Level 1/2). Primus Telecom Pty Ltd., 500 Collins Street Melbourne CBD (July 2005-26th May 2006). While working with one of the largest telecommunication giant, responsibilities included: • Required extensive installation and troubleshooting of both wired and wireless Broadband Routers supported by Primus Telecom. • The routers installed were Netcomm NB5, Open Technology’s iConnect Access, Alcatel Speed Touch, D-_link_ RTA 230, and Netgear Wireless Routers. • Provided technical support to customers for their VoIP service using Cisco – ATA 180 series, Cisco Unified IP phone (7902G, 7920). • Responsibilities also involved, installing and solving issues related to Microsoft Office Suite, antivirus &firewall programs (ex: MacAfee, Norton, Zone Alarm) • Troubleshooting of both LAN and WAN issues was done on machines having Windows, MAC OS and Linux platforms. • Logging of each call stating each step performed was also required. Helpdesk application provided by Action Request Software, Remedy Logging Software, was used to perform logging of each issue. • Escalating calls to the Team managers or other relevant departments was also a part of work involved. • Troubleshooting problems related to email clients (ex: Eudora, Incredimail Outlook 2000, Mac Mail e.t.c) was also done • Installing and supporting email applications on various PDAs (ex: PalmOne, Blackberry, Motorola A1000) was also taken care of. • Received cash awards for showing excellence in work Achievements: Gained extensive network troubleshooting skills. Reason for leaving: Required time off work for undergoing major dental surgery, which was not possible to get. Desktop Support Officer: GSM Technologies, Coburg, Melbourne (September 2003- May-2005). While working for GSM Technologies and reporting directly to Senior System Administrator, duties involved were: • Supporting and maintaining a network involving 100 users through Windows Server 2003 Active Directory. • Resolving user account issues, creating new user accounts was also done. • Maintaining individual systems, HP printers e.t.c. • Ensuring that set group policies are applied to the appropriate user group. • Inducting new systems into the network after the required installation of Operating system and other applications was done. • Worked closely with senior network administrator while installing new networks. • Administering mail accounts was also done using Microsoft Exchange Server 2003. • Examining and replacing faulty hardware and ordering of new computer hardware peripherals was also done by following set procedures. • Ensuring backups are being performed using Symantec Veritas Backup Exec. • Troubleshooting problems related to email clients (ex: Eudora, Incredimail Outlook e.t.c) was also done. • Ensuring backups being performed at set time intervals. • Monitoring internet and individual system activities of individual employees. • Performing regular antivirus definition updates and patches. Reason for Leaving: Company was outsourced to foreign location. Junior Network Administrator: Finite Technologies Pty Ltd., India (August 2002- July 2003). The duties that were involved while working for network training institute as a junior network administrator were: • Installing, configuring and maintaining Cisco routers (2500, 2600 series) and Cisco switches (Catalyst 1900, 2900 series). • Support and maintenance of a network involving 150 users. • Conducting Induction programs for new trainees. • Maintaining, documenting, and implementing required ACLs. • Catering to trainees with respect to answering their queries. • Administering of laboratory experiments being performed by trainees. • Assessing results obtained by trainees on completion of their lab experiments. • Reporting equipment damages to senior network administrators. Reason for Leaving: Migrated to Australia Education • Master of Science in Computer Science, Victoria University of Technology, Victoria,Australia. Achieved distinction award upon completion and finished the course with an aggregate of 71% • Bachelor of Engineering in Computer Science, Osmania University, India. Achieved distinction award upon completion and finished the course with an aggregate of 77% Industry Certifications & Personal Details • Cisco Certified Voice Professional [CCVP (Training Only)] • Cisco Certified Network Associate [CCNA] • Microsoft Certified Systems Engineer [MCSE] • Polycom Certified Video Conferencing Engineer[CVE] • Polycom Certified Pre-Sales Engineer. • Certificate III in Contact Center Training. Name Aftab Urooj Ahmed Khan Residency Status Dual Citizen of India &Australia Languages English, Urdu and Hindi. Contact Number Mobile Phone: +61 433426143 E-mail aftaburoojk...@Hotmail.com _________________________________________________________________ One stop at MSN India to catch up with what’s hot in the world around you today http://in.msn.com